Refund policy
At AventoPlus, we want you to be completely satisfied with your purchase.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at aventoplus@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and provide a replacement or refund when applicable.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing or fulfillment, cancellation requests may not be possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to post the refund.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Items damaged through misuse
- Gift cards
- Final sale items
Contact Us
If you have any questions regarding returns or refunds, please contact us:
AventoPlus
📧 aventoplus@gmail.com